Medical Resource Training Opportunities
The Medical Resource Office has prepared updated training materials and will be providing valuable information and insight that will benefit stakeholders in the Arizona Workers’ Compensation system.
Healthcare providers and their staff members must register for an account in the ICA Community by completing a request for access here. After registering, you will be able to select the webinar of your choice and receive the appropriate information. Healthcare providers and their staff will only have access to training information in the ICA Community Portal. Please note that in Arizona, healthcare providers and their staff are not interested parties and do not have access to claims information.
Payers, adjusters, and third-party administrators can access the training opportunities in their ICA Community Portal. Please log in or create an account here.
If you have any issues registering for the webinars, please email the Medical Resource Office at [email protected].
The Healthcare Provider Training track includes the following 30-minute webinars:
Arizona Workers’ Compensation System Overview for Healthcare Providers
This training provides the basic information healthcare providers need to know in order to provide services within the workers’ compensation system. Topics covered include certification, required documentation and forms, treatment guidelines, the Fee Schedule, and providing testimony at hearings. Even healthcare providers with experience treating injured workers will improve their knowledge about the system from this training.
Preauthorization and Peer Review Training for Healthcare Providers
Most patients respond favorably to evidence-based medicine treatments. What should you do when faced with a patient who is not responding as expected? Attend this webinar and learn about the preauthorization process and how healthcare providers can effectively and formally preauthorize treatment that deviates from guidelines. Improve your knowledge about utilizing peer reviews to justify deviations from treatment guidelines. Most importantly, healthcare providers who attend this webinar will gain confidence in the treatment provided to injured workers and their ability to receive appropriate reimbursement from payers in Arizona’s workers’ compensation system.
Billing, Appeals, and Disputes for Healthcare Providers
Improve billing and collection practices with your workers’ compensation patients. The Medical Resource Office will thoroughly cover everything healthcare providers need to know to document and bill payers for services rendered to injured workers. The office reviews how to appeal payments from carriers that may not have been reimbursed appropriately. The training also discusses the informal payment dispute resolution program offered by the office to assist providers who have appealed to payers with unsuccessful results.
Arizona Workers’ Compensation Requirements for Healthcare Providers
Are you familiar with all the forms, documents, and additional requirements for healthcare providers who treat injured workers in Arizona? The Medical Resource Office will review the Arizona statutes and rules that govern the treatment of injured workers. Participants will improve their understanding of the expectations for healthcare providers who treat injured workers. Please note that no one in the Medical Resource Office is an attorney, the training will cover the statutes and rules, yet no legal advice will be given.
The training track for payers, adjusters, and third-party administrators includes the following one-hour webinars:
Treatment Guidelines, Preauthorization, and Peer Review for Adjusters
This training is designed to inform payers about their responsibilities regarding the Treatment Guidelines and the preauthorization process. The training reviews the Treatment Guidelines and how they apply to injured workers. Participants will be informed of expectations when healthcare providers submit preauthorization requests including crucial timelines and guidelines on responses. Every adjuster who manages Arizona claims should attend this training and be informed on important timelines pertaining to the preauthorization process.
Managing Medical Benefits
This training focuses on resources payers may use to appropriately and efficiently manage medical benefits. Vital portions of the fee schedule guidelines will be reviewed with the intent to improve the understanding and application of these elements. Attendees will be versed on the correct manner to reimburse durable medical equipment (DME) and administered medications based on the most recent fee schedule updates. They will also gain insight into applying measures intentionally included in the guidelines to mitigate potential cost drivers. Finally, attendees will improve their knowledge of techniques to address treatment or services rendered to claimants.
Please select the date and time from the links below to register for a live webinar. You will receive a confirmation email with the URL for the webinar within the body of the email. You will NOT receive a calendar invite so please update your calendar and include the link to join the webinar.
Please note the ICA uses the Google Suite, and webinars are conducted with Google Meet. The transition to G Suite may require participants to have a Google Account.
Before the Webinar, please confirm with your IT department that you are able to:
- Achieve connectivity to our resources such as Google Forms and Google Meet
- Install or use Google Chrome as it is the preferred browser for the G Suite products